Returns and Exchanges Policy
At Biohayah we are committed to providing high quality natural products and ensuring customer satisfaction
Please read the following policy carefully before completing your purchase
Returns and Exchanges Conditions
Due to the nature of our natural oils and personal care products returns or exchanges are not accepted once the product has been opened or used for health and safety reasons
Returns or exchanges are accepted only in the following cases
If the product arrives damaged
If the wrong product is delivered
If there is an error in the order
Return Request Period
Customers must contact us within 48 hours of receiving the order and provide clear photos of the product and the issue
Product Condition
The product must be unused in its original condition and in its original packaging
Returns and Exchanges Process
After reviewing the request and confirming the issue we will proceed with either a replacement or a refund depending on the case
Shipping Costs
If the issue is caused by our side we will cover all shipping costs
In other cases the customer is responsible for shipping costs
Contact Information
For any questions regarding returns or exchanges please contact us via
Email info@biohayah.com
Or through the contact page on our website