{"id":16664,"date":"2025-10-18T19:36:38","date_gmt":"2025-10-18T19:36:38","guid":{"rendered":"https:\/\/biohayah.egymetrix.com\/?page_id=16664"},"modified":"2026-01-12T16:50:53","modified_gmt":"2026-01-12T16:50:53","slug":"returns-exchanges","status":"publish","type":"page","link":"https:\/\/biohayah.com\/eg\/returns-exchanges\/","title":{"rendered":"Returns &amp; Exchanges"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\"><strong>Returns and Exchanges Policy<\/strong><\/h2>\n\n\n\n<p>At Biohayah we are committed to providing high quality natural products and ensuring customer satisfaction<br>Please read the following policy carefully before completing your purchase<\/p>\n\n\n\n<p><strong>Returns and Exchanges Conditions<\/strong><\/p>\n\n\n\n<p>Due to the nature of our natural oils and personal care products returns or exchanges are not accepted once the product has been opened or used for health and safety reasons<\/p>\n\n\n\n<p>Returns or exchanges are accepted only in the following cases<br>If the product arrives damaged<br>If the wrong product is delivered<br>If there is an error in the order<\/p>\n\n\n\n<p><strong>Return Request Period<\/strong><\/p>\n\n\n\n<p>Customers must contact us within 48 hours of receiving the order and provide clear photos of the product and the issue<\/p>\n\n\n\n<p><strong>Product Condition<\/strong><\/p>\n\n\n\n<p>The product must be unused in its original condition and in its original packaging<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Returns and Exchanges Process<\/h4>\n\n\n\n<p>After reviewing the request and confirming the issue we will proceed with either a replacement or a refund depending on the case<\/p>\n\n\n\n<p><strong>Shipping Costs<\/strong><\/p>\n\n\n\n<p>If the issue is caused by our side we will cover all shipping costs<br>In other cases the customer is responsible for shipping costs<\/p>\n\n\n\n<p><strong>Contact Information<\/strong><\/p>\n\n\n\n<p>For any questions regarding returns or exchanges please contact us via<br>Email <a>info@biohayah.com<\/a><br>Or through the contact page on our website<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Returns and Exchanges Policy At Biohayah we are committed to providing high quality natural products and ensuring customer satisfactionPlease read the following policy carefully before completing your purchase Returns and Exchanges Conditions Due to the nature of our natural oils and personal care products returns or exchanges are not accepted once the product has been [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-16664","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/biohayah.com\/eg\/wp-json\/wp\/v2\/pages\/16664","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/biohayah.com\/eg\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/biohayah.com\/eg\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/biohayah.com\/eg\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/biohayah.com\/eg\/wp-json\/wp\/v2\/comments?post=16664"}],"version-history":[{"count":4,"href":"https:\/\/biohayah.com\/eg\/wp-json\/wp\/v2\/pages\/16664\/revisions"}],"predecessor-version":[{"id":18116,"href":"https:\/\/biohayah.com\/eg\/wp-json\/wp\/v2\/pages\/16664\/revisions\/18116"}],"wp:attachment":[{"href":"https:\/\/biohayah.com\/eg\/wp-json\/wp\/v2\/media?parent=16664"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}